We understand that plans sometimes change. Our policies are designed to keep appointment and course scheduling fair for our clients, students, and practitioners while protecting the time that has been reserved specifically for you.
A 50% deposit is required to secure your treatment appointment. Your deposit is applied toward the total cost of your service, with the remaining balance due before your treatment begins.
Your appointment is not considered confirmed until the required deposit has been received.
We require a minimum of 24 hours' notice to cancel or reschedule a treatment appointment.
When at least 24 hours' notice is provided, your deposit may be transferred to your rescheduled appointment. If you are cancelling your appointment rather than rescheduling, your deposit may be refunded.
Cancellations or rescheduling requests made with less than 24 hours' notice will result in the loss of the 50% deposit.
Clients who do not attend their scheduled appointment without notice will also forfeit their deposit. A new deposit will be required to book another appointment.
We understand that genuine emergencies happen and may consider exceptional circumstances individually.
Please arrive on time for your appointment so that we can provide your full scheduled treatment.
If you arrive late, your treatment may need to be shortened to avoid affecting the appointments that follow. The full scheduled treatment price will still apply.
If there is not enough remaining time to perform the treatment safely or properly, the appointment may need to be rescheduled and may be treated as a short-notice cancellation.
Treatment packages are paid in full at the time of purchase and do not require a separate 50% appointment deposit.
Treatment packages are valid for the expiry period stated at the time of purchase, typically 6 or 12 months.
Package purchases are non-refundable once purchased.
Appointments booked as part of a package are still subject to our 24-hour cancellation and rescheduling policy. An appointment cancelled or rescheduled with less than 24 hours' notice, or a missed appointment without notice, may be deducted from the package as a used session.
A 50% deposit is required to reserve your place in a course.
The remaining course balance must be paid in full by the first day of training unless another payment arrangement has been approved in advance.
Because class sizes are limited, registration is not considered confirmed until the required deposit has been received.
We require a minimum of 14 days' notice before the scheduled course start date for cancellations or rescheduling.
With at least 14 days' notice, your deposit may be refunded if you cancel your registration or transferred to another available course date if you choose to reschedule.
One course-date transfer may be made without penalty when the required notice is provided.
Cancellations made less than 14 days before the course start date will result in the 50% deposit becoming non-refundable.
If you have already paid your course in full and cancel within the 14-day period, the amount paid above the 50% deposit will be refunded, excluding any non-refundable materials or student kits that have already been ordered, prepared, or supplied.
Rescheduling requests made less than 14 days before the course start date may be treated as a cancellation of the original registration. A new deposit may be required to reserve a future course date.
Students who do not attend their scheduled course without notice will forfeit their deposit.
Where a student kit, textbook, supplies, or other course materials are included or purchased separately, these items are non-refundable once they have been ordered specifically for the student, opened, used, or supplied.
Students are responsible for attending the complete scheduled training and meeting any prerequisites listed for their course.
Certificates of completion are issued to students who successfully complete the required training. Significant missed training time may need to be made up before a certificate can be issued.
Occasionally, Anastasia's Beauty may need to change or cancel an appointment or course due to illness, instructor availability, weather, insufficient enrollment, or circumstances outside our reasonable control.
If we cancel a treatment appointment, your deposit will be transferred to a new appointment or refunded.
If we cancel a course, students may transfer all amounts paid to another available course date or request a refund of amounts paid directly to Anastasia's Beauty.
Anastasia's Beauty is not responsible for travel, accommodation, lost wages, or other expenses associated with attending a course. We recommend making travel arrangements that can be changed or cancelled whenever possible.
Registrations or purchases made through a third-party financing provider are also subject to the terms of the financing agreement between the client or student and that provider.
Any approved refund involving financed purchases will be processed according to the financing provider's requirements and procedures.
If something unexpected comes up, please contact us as soon as possible. We will always do our best to help where reasonably possible while remaining fair to the time reserved for our clients, students, and team.
These policies do not limit any rights or remedies that may apply under applicable consumer protection law.
